Privacy Policy

🏠 Who We Are

FamilyCare ("we," "us," or "our") operates familycaree.com and sells digital products including emotional regulation cards and parenting guides. We are committed to protecting your personal information and your right to privacy.

If you have any questions about this policy or our practices, please contact us at privacy@familycaree.com.

📋 What Information We Collect

We collect information you provide directly to us when you make a purchase or contact us:

• Full name and email address
• Billing address and payment information (processed securely by our payment provider — we do not store card details)
• Order history and purchase details
• Communications you send us (support requests, feedback)

We also automatically collect certain technical data when you visit our site:

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and device information
• Cookie data (see Cookie section below)

🎯 How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and deliver digital products
• Send order confirmations and receipts
• Respond to your questions and provide customer support
• Send you updates about your purchase (with your consent)
• Improve our website, products, and customer experience
• Comply with legal obligations

🤝 Who We Share Your Information With

We share your information only with trusted service providers who help us run our business:

• Payment processors (e.g., Stripe, PayPal) — to securely process your transactions
• Email service providers — to deliver your digital products and receipts
• Analytics providers (e.g., Google Analytics) — to understand how our site is used
• Hosting and infrastructure providers — to operate our website

All third-party providers are required to keep your information confidential and use it only for the services they provide to us.

🍪 Cookies

We use cookies — small text files stored on your device — to improve your experience on our site. Cookies help us:

• Remember your preferences and cart contents
• Understand how visitors use our site (analytics)
• Deliver relevant advertising (you can opt out at any time)

You can control cookies through your browser settings. Disabling cookies may affect some features of our site.

🛡️ How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our site
• Secure, encrypted storage of sensitive data
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

⏳ How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Typically:

• Order records are kept for 7 years for accounting and legal purposes
• Marketing preferences are kept until you unsubscribe
• Support communications are kept for 2 years

✅ Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data ("right to be forgotten")
• Portability — request that we transfer your data to another service
• Opt-out — unsubscribe from marketing emails at any time

To exercise any of these rights, email us at privacy@familycaree.com. We will respond within 30 days.

👶 Children's Privacy

Our website and products are intended for parents and caregivers. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

🌍 International Transfers

FamilyCare is operated from and primarily serves customers worldwide. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our site, you consent to this transfer.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.