Our Promise to You
We believe in FamilyCare so deeply that we take all the risk — not you. We know that parenting is hard, and we know that it takes real courage to try something new. That's why we offer one of the most generous guarantees in digital products.
💗 We take all the risk. If it doesn't help your family, you pay nothing. That's our promise.
What Our Guarantee Covers
Our 90-day money-back guarantee applies to all FamilyCare digital products, including:
- The 54 Big Feelings Emotion Regulation Cards (PDF)
- The Calm Mom Guide eBook
- Any bundled or combined product packages
If you are not satisfied with your purchase for any reason within 90 days of purchase, you are entitled to a full refund of the purchase price.
How to Request a Refund
Requesting a refund is simple. There are no forms, no hoops, and no judgment:
Email us at support@familycaree.com
Use the subject line "Refund Request" and include your order number or the email address used at checkout.
We process your refund
We'll confirm your refund within 1–2 business days. No explanation required, though we'd love to hear your feedback if you're willing to share it.
Funds returned to your original payment method
Refunds are processed to your original payment method within 5–10 business days depending on your bank or card issuer.
You Keep Everything
Even if you request a full refund, you keep all the downloaded files. We don't ask you to delete them. We believe if even one card helps your family in the future, that's a good thing.
📁 Keep the cards. Keep the eBook. Keep using them. We still want your family to thrive.
Timeframe
Refund requests must be submitted within 90 days of your original purchase date. After this period, we are unable to issue refunds. Your purchase date can be found on your original order confirmation email.
We recommend checking your spam or junk folder if you haven't received your confirmation email.
Technical Issues
If you experience any technical difficulty accessing or downloading your purchased products, please contact us before requesting a refund. We are happy to:
- Re-send your download link
- Provide files in an alternative format if needed
- Walk you through accessing your purchase step by step
Most technical issues can be resolved within a few hours.
Chargebacks & Disputes
We ask that you contact us directly at support@familycaree.com before initiating a chargeback with your bank or payment provider. We are always happy to resolve any issue quickly and without hassle. Chargebacks initiated without contacting us first may delay the resolution process.
Need a Refund?
Just email us and we'll take care of you. No questions, no guilt — that's our promise.
📧 Email Us Now Haven't tried it yet? Get the kit risk-free →